Hartford York's highest priority is serving you. To that end we have several highly trained and knowledgeable customer service representatives standing by to process your orders.

If you have questions while at our site, please give us a call at 1-800-936-5646 during our normal business hours of 7:00 AM and 5 PM Pacific Standard Time, Monday through Friday. During our non-office hours your call will be answered by an off site call center that has been specially trained to help you with your hat selection. Any questions that cannot be satisfactorily answered by the off site staff will be forwarded for our immediate attention next business morning.

Shipping to Multiple Addressees and International Shipping

For shipping to multiple addresses and international addresses please call, fax (1-800-564-6291) or email us at order@hartfordyork.com.

We have an enormous inventory and can generally ship your order within 24 hours. If the item you request is not immediately available, we will contact you by phone or email within hours of receiving your online order.

Returns

Once you have received your order, please inspect it carefully. In the event of a problem, please call our customer service desk at 1-800-936-5646 and you will be promptly assisted.

If we have sent you the incorrect item, or incorrect size or color, or the item you received is damaged, please call us at 1-800-936-5646 and we will send you a prepaid return label for the item/items in question.

We are fully committed to providing you with the best service imaginable. If you are not completely satisfied, please let our President, Steve Singer, know. You can reach him at Customer Service.

HartfordYork.com has a 30 day return policy. Holiday exception: For purchases made during the month of December, returns will be accepted through January 31st.