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The Spring & Summer 2012 Catalog

 Home » Help with Hartford York

 

Contact us
  HartfordYork.com
P.O.Box 337
French Camp,
CA 95231-0337

To place an order by phone:
1-800-936-5646 day or night

To place an order by fax:
1-800-564-6291

For customer service:
1-800-936-5646
(Between the hours of 8 AM and 5 PM Monday-Friday)

Order questions:
Order Info

Help:
Customer Support

President:
Steve Singer

General Requests:
Information
Have a question about our services or our website? Or simply wish to pass on your thoughts about our products, services, and overall Hartford York experience? We'd love to hear from you.

Please take a few moments and fill in the form below, we'll read your note and respond as quickly as possible if necessary.

First Name: 
Email Address: 
Comments: 
   
  Please do NOT send me any advertising Information
   
 
How To Use Our Site

Zoom Function: We now have a Zoom feature enabled to aid in making a more informed decision. Products with this new ability, will have a button below the product image entitled "Zoom". Simply click on it and a new window will be opened with the desired image and special controls to zoom in and out, move the image left or right and so on. Now you will be able to see all the fine details and how well the item is made. Just one more way HartfordYork.com is striving to make things easier for you, our valued customer.

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Recently Viewed Items: When you visit our pages and view various items, you may wish to go back and look at one or more again. But where was it? Instead of hitting back over and over, we know have a page with your "history" that shows the images of the products you viewed as well as product name and price with a link back to the product detail page so you can order it, or use the new zoom etc.

Privacy Policy

Hartford York values your online business and pledges to keep any personal information you may share with us absolutely private.

Like other quality online businesses we use what is called SSL Technology. This standard web technology ensures that all information that you enter into our order form, including your credit card information, is encrypted for absolutely safety and privacy.

If you are still nervous about sending such information over the web, please call us at 1-800-936-5646 and we will assist you.

Reporting a Problem

When reporting a problem with our site, ordering process or any website related issues, please try to include the following information so we can help you.

  • Browser version? (if possible)
  • Page(s) name involved (Is it the same page everytime, or random pages?)
  • Product(s) involved?
  • Screen shots of the error popups are VERY helpful. (simply attach them to your email)
  • As much info as possible, step by step if you can.
  • Is the error repeatable? Or did it only happen once, or does it happen randomly?
  • Time/Date it happened? (as close as you can be, if we need to look at error logs this helps narrow the search)

To send us your help request and/or problem report contact us at: ( support@hartfordyork.com )

Requesting Help
Requesting Help or Additional Service (Talking to a live person either by email or telephone):
Occasionally things don't work as we intend them to. If you have any difficulties navigating our site, placing an order, or sending us an email, please contact our technical services representative during our normal business hours of 7AM - 5PM PST Monday through Friday and we will do our best to resolve the problem you are encountering. Call 1-800-936-5646 or send a message to support@hartfordyork.com.
Shipping
Your order will be shipped either via Priority US Mail™ or FED EX™ Ground within 48 hours of the time you place it (or on the first day of the week if placed on the weekend) and typically will reach you within 5-7 days depending on the region of the country in which you live (we ship from California).
*2nd Day expedited orders placed by noon PST on Thursday will arrive the following Monday (no delivery Saturday or Sunday).*

*2nd Day expedited orders placed by noon PST on Friday will arrive the following Tuesday (no delivery Saturday or Sunday).*

*Overnite orders placed by noon PST on Friday will arrive on Monday (no delivery Saturday or Sunday).*

Shipping Rates

total FED EX Ground USPS Priority Mail* Fed Ex 2-3 Day Fed Ex Next Day
up to $50 $ 9.95 $9.95 $25.95 $ 39.95
$51 to $75 $11.95 $11.95 $27.95 $ 42.95
$76 to $100 $13.95 $13.95 $32.95 $ 44.95
$101 to $150 $18.95 $18.95 $35.95 $ 47.95
$151 to $200 $19.95 $19.95 $37.95 $ 49.95
$201 to $250 $24.95 $24.95 $37.95 $ 52.95
$251 to $300 $28.95 $28.95 $39.95 $ 54.95
$300 and up $30.95 $30.95 $44.95 $ 59.95


NEXT DAY and 2nd DAY DELIVERY

Orders placed after 12 pm PST (3 PM EST) will not be shipped the same day. Rather, they will be processed the next work day. If you must receive your order tomorrow, please call us at 1-800-936-5646 and we will be able to accomodate you.

You may upgrade your shipment to either a 2 Day or Overnight delivery when placing your order. We typically choose FED EX ™ for expedited deliveries. (Expedited deliveries to Post Office Boxes will be sent via US Mail™ Express delivery or 2 Day Mail, as specified.)

Note: If you are sending a gift, click the "Special Instructions or Gift Message" at the bottom of the order form.

For international shipping rates, or to ship to multiple addressees, please call one of our customer service representatives at 1-800-936-5646.


International Orders

The minimum fee for international shipping is $28.95. If the actual shipping cost exceeds this amount, you will be informed of the additional fee by email within 24 hours of your order.

Once you accept the quote, we will charge any additional shipping fees to your credit card and complete your order.
Note: International shipping charges do not include customs fees or tariffs. The customer is responsible for any additional duties or taxes that may be imposed in connection with international shipping.
Size Chart
Head Size - Inches Head Size - Centimeters Hat Size Hat Size
20 3/4 53 6 5/8 Small
21 54 6 3/4 Small
21 1/2 55 6 7/8 Small
22 56 7 Medium
22 1/2 57 7 1/8 Medium
22 3/4 58 7 1/4 Medium
23 59 7 3/8 Large
23 1/2 60 7 1/2 Large
24 61 7 5/8 XL
24 1/4 62 7 3/4 XXL
24 1/2 63 7 7/8 XXL
25 64 8 XXXL

Mission Possible: The Perfectly Sized Hat for Your Head
Why Measure Your Head?

Did you know that your head size frequently changes? Something as simple as getting a hair cut or losing just a couple of pounds can change the size of your head, which of course means that your hat size changes.

For this reason, measuring your head, each and every time you order a hat, is vital.

Our hats fit head measurements from 20 3/4 inches to 25 inches. With standard head measurements for men's hats being 22 3/4 inches, and the standard head measurement for women's hats being 21 1/2 inches, you can see that we cover every head, from small to medium to extra-large.


Measuring Tips - Before You Start

To get an accurate measurement, use a non-stretch cloth measuring tape instead of a plastic one. If you don't have a cloth measuring tape, you can use a ribbon or string (as long as it is non-stretch).

Measure your head repeatedly until you get the same measurement a few times in a row.

When measuring, choose a comfortably snug fit, not too tight and certainly not too loose. The use of a hat may also determine its best fit: a tighter hat stays on better when its windy outside.


Take Time To Measure

Place the measuring tape around the widest part of your head, resting it where you like your hat to sit.

Usually a hat is worn slightly above the center of the forehead and the ears. At the back of the head, a hat tends to rest about halfway up -- on the bump (which I first thought was a personal deformity, but now understand to be something we all have), called the occipital bone.

There is no right or wrong to this. Fit is subjective: some people wear their hats low, some at an angle and some quite high. Some prefer their fedoras to be angled while porkpies or bowlers sit level.

Eyeball it: use a mirror to ensure the measuring tape is level around the circumference of your head (unless you want to wear the hat at a slight angle).

When you've got the tape positioned, join the leading edge to the tape at any comfortable spot on your forehead and note the number of inches, including fractions of an inch.

Then simply compare the number of inches to the chart below and choose from size Small to 3X, or from Size 6 5/8 to Size 8.

Hat Sizing Conundrums


Remember, if your measurement falls somewhere in the middle of a size range, it's usually advisable to choose the next largest size. Same with when you're trying to decided between "S/M" or "L/XL".

You will notice that some of our hats are "one size fits most". These hats generally have an elastic sweatband to accommodate a wide range of sizes.

If you've got any questions, please feel free to call us at 1-800-936-5646 and we'd be more than happy to help.


HartfordYork.com's Guarantee
"All of our products are 100% guaranteed. If you are not completely satisfied with any of our products, simply return them for a replacement or refund (less shipping charges) within 30 days. NO QUESTIONS ASKED."

 


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    Hartford York · P.  O.   Box 337 · French Camp, CA 95231-0337
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